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As the practice of experimentation matures, New Republique has gone from fielding questions about how to start (although we still get those, of course), to how to scale. Once you’ve moved past the initial teething problems of setting up, it can be
Hit faster and harder, more businesses suffered in the COVID-19 pandemic than during the global financial crisis. Closed retailers that still had to serve commercial rental agreements experienced twice the pain: no income, with large outgoings.
Experimentation is an emerging practice and as a result it’s fair to say the idea of ‘best practice’ constantly evolves as the methods, tools and talent evolve. In many cases organisations know what a good conversion rate optimisation (CRO) program
Running a business is a risk which entails not just rewards and opportunities, but uncertainty. It would be unwise to assume that a business goes from strength to strength indefinitely, so having an action plan for a downturn is a
The significantly disrupted ecommerce landscape has seen plenty of winners and a number of losers in the online space. The difference has been how prepared they were to deal with changing online traffic and visitor behaviour and how well they’ve
My recent articles have covered the levels of personalisation techniques most programs use and how understanding motivation can make them work better. Now I’m going to share what a well-resourced personalisation program should have in order to move from contextual relevance to true
In my last post I mentioned some of the more superficial ways in which organisations might try to personalise their digital experience and how behaviour can give you a frame for tests so you can combine personalisation with your experimentation
Personalisation is the process of creating contextual relevance for a user to engage them and build trust, ideally leading to a purchase, subscription, donation or link – whatever it is you want the end result to be.
Organisations keen to start their experimentation journey often establish a team with little trouble but then find it a challenge to scale, which hinders their maturity. At first it may be hard to tell if this is a problem with
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