about us

work

SERVICES

blog

research

careers

contact us

Driving a Culture of Experimentation, are Australia’s digital marketers mature enough?

Driving a Culture of Experimentation, are Australia’s digital marketers mature enough?

Australia’s first Experimentation Maturity Index report was released this week by New Republique and Optimizely, showing that while there’s a growing trend of digital marketers making data-driven business decisions, few consider themselves mature   Organisations recognise the value of experimentation in digital marketing but only 14% of them consider themselves ‘mature’, according to the results of the first Australian Experimentation Maturity Index 2019.   The inaugural, national survey, conducted by New Republique and supported by software brand Optimizely, has been designed to provide a benchmark for Australia’s emerging experimentation community.   In the last five years we’ve seen an increase in specialised technologies and consultancies focusing on experimentation. While it’s still early days for Australian organisations, we wanted to find out how they were using experimentation and how it affected their business decisions.   Past research conducted in the US by Optimizely has shown that organisations with a mature experimentation program have a 750% growth rate compared to similar organisations that don’t use experimentation as a standard business practice.   Experimentation practices include A/B and multivariate testing and personalisation trials. Organisations with a culture of experimentation use failed tests to increase learning. They also make data-driven decisions with the customer at the centre of product and experience design, which accounts for a significant portion of their success.   However, Australia lags behind the US.   In this Australian survey, only 14% of respondents considered themselves ‘mature’. However, 60% of respondents are still building or scaling an experimentation program so we hope that future survey results show progress.   The Index also reveals obvious gaps in experimentation practices, gaps that can be filled with the right people, technology and processes. Having data like the Index can help marketers make a case for better resources within their organisations.   Key findings:

  • Larger enterprises tend to have more mature experimentation programs than small and mid-sized organisations.
  • 60% of organisations rate experimentation as ‘an important part of the marketing mix’.
  • 37.8% of experimentation programs suffer because there is not enough support from within the business.
  • The drive to ‘increase leads/transactions’ (76.7% of respondents) and ‘optimise the customer experience’ (69.9% of respondents) were the two most popular reasons for implementing an experimentation program.
  • 64% of organisations intend to invest more in experimentation in the future.
  For further information and a copy of Australia’s first Experimentation Maturity Index report, please email me at hello@newrepublique.com or visit https://newrepublique.com/blogs/maturity-index/   ENDS This article is one of a five part series breaking down the key findings of the 2019 Australian Experimentation Maturity Index. To read more about why we're tracking experimentation maturity in Australia please click here For a copy of the report or for further information please don't hesitate to get in touch via hello@newrepublique.com or leave a comment in the section below.